Help for WaiterMate

Yes, it is free to download. But to use WaiterMate, a restaurant owner/manager etc needs to subscribe to the app before the staff can start using it. The process is: the owner/manager subscribes to the app, sets up the restaurant (id, settings etc) and then adds all the staff. That person assigns the staff with a 4-digit code that must be sent to the staff (email or similar). The staff can then easily download the app and click on "Staff sign in", enter the restaurant ID and their 4-digit code. That's it! They can start using the app immediately, without paying anything! So the total cost for a restaurant is only $99/month.

Not right now, it only supports iOS currently. But an Android version is on its way!

WaiterMate is designed for restaurant teams, including managers, waiters, kitchen staff, and bar staff.

Yes. An internet connection is recommended for syncing, exports, manager activation, and other connected features.

The first time you download the app a manager must setup the restaurant. The manager defines the restaurant name, unique ID and creates a 4-digit pin. After that, managers can sign in with the restaurant ID and their 4-digit PIN.

Staff members sign in with the restaurant ID and their own 4-digit PIN created by the manager.

Please ask your restaurant manager to update your staff profile and set a new PIN.

Yes. Each staff member downloads the app, signs in (free) and can have their own profile and PIN. There are no device limits in this app.

The restaurant ID is the unique code your team uses to access your restaurant workspace in WaiterMate. This ID must be unique, and is setup by the manager.

A manager selects a subscription, receives an activation code by email, enters the code in the app, and completes the restaurant setup.

First, check your spam or junk folder. Also make sure the email address was entered correctly during the restaurant setup.

No. Restaurant setup requires activation and a completed subscription flow first.

Open the table, choose items from the menu, and add them to the active order by tapping on the price in the Food and Drinks menu.

Yes. Items can include notes for special requests or instructions.

Yes. Orders can be transferred between tables by holding in the table for a second and then drag the table onto another table. The bill will follow.

Yes. WaiterMate supports split-bill handling.

Yes. Tips can be entered when closing the order.

The order is moved into today’s closed orders and can later be included in the daily export.

Yes. WaiterMate supports station-based workflows so order handling stays organized between waiter, kitchen, and bar.

Yes. When connected properly, the app is designed to keep staff synced across roles in real time.

Yes. Managers can customize food and drink items in the admin area.

Yes. Managers can edit menu item prices.

Yes. Happy hour settings and pricing are supported. In the PRO version you can setup an automatic Happy Hour that will be applied during the hours that is defined in the app.

Yes. Managers can upload and update the restaurant logo.

Go to the export section on the Admin menu, and export the day’s closed orders to the configured email address. Every time an export is sent, the "Today's orders" menu is cleared.

The export is sent to the email address entered in Management Settings.

The CSV includes order details such as table number, items, prices, tax, tips, totals, and who placed the order.

All open bills must be closed before export can be completed. You will see what tables has open tabs on the export menu.

Please check that the restaurant ID is correct and that the PIN is correct.

The restaurant ID may be incorrect, or the restaurant setup may not have been completed yet. Check with a manager.

The code may be expired, entered incorrectly, or already used.